Your Customer

Your Customer

An in-depth look at Your Customer and the current financial services landscape at Insurance Transformation Summit 2024.

An in-depth look at Your Customer and the current financial services landscape at Insurance Transformation Summit 2024.

Your customer in numbers...

36% of global insurers told us that customers are their top priority when defining their ESG strategy.

– PwC

21% of insurance customers say that providers do not tailor their customer experience at all.

– Accenture

78% of customers surveyed said that they’re more likely to respond to personalised messages.

– Salesforce

36% of global
insurers told us customers are their top priority when they are defining their ESG strategy.

– PwC

21% of insurance customers say that their insurance providers do not tailor their customer experience at all.

– Accenture

78% of customers surveyed said that they’re more likely to respond to personalised messages.

– Salesforce

AGENDA

Use on #ITS24 interactive agenda to find the sessions and speakers you’re most looking forward to!

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Explore the intricacies of changing customer expectations, and discover cutting-edge approaches to reach a changing customer base. This theme is a gateway for insurers seeking to elevate customer satisfaction, loyalty, and engagement, ultimately driving success in the competitive insurance landscape.

Topics include:

Our expert speakers include:

Chris Loake

Group CIO

Hiscox

Ed Naish

Chief Commercial Officer

By Miles

David George

CEO

Bikmo

Phil Zeidler

Founder

Dead Happy

Henry Newby

Partnerships Director

Superscript

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