AGENDA

The Next Step in Your Transformation Journey

1535 - 1615
3. Innovation Theatre

CX in Insurance: Keeping the Customer at the Heart of Digital Transformation

- Why is superior CX crucial for any insurer – what difference can it make?
- How can we develop a seamless digital customer journey in insurance?
- What are the best tech strategies to reduce customer friction?
- Does the insurance industry need an omni-channel approach? Will customers demand it?
- How can insurers step up their customer communication to suit a digital era?

Speakers

Maddy Howlett
by Miles
MADDY HOWLETT
Chief Commercial Officer
By Miles
Contis
Russell Sopp
Business Development Director, Banking solutions
Contis
Eleni Digalaki
Eleni Digalaki
ELENI DIGALAKI
Principal Analyst
Insider Intelligence
Will Jones
11FS
WILL JONES
Creative Director
11:FS

Videos