AGENDA

The Next Step in Your Transformation Journey

1215 - 1235
1. Transformation Theatre

Mission Critical Customer Communications: Insights From Pre and Post Pandemic Trend Data for CX and EX

- How are insurers responding to increased demand for digital communications
- How CX and EX come together to accelerate the shift to digital
- CX/EX evolution and future industry challenges and opportunities

Speaker

Greg MacHale
MailMetrics
GREG MACHALE
Head of Business Development
Mail Metrics