The Next Step in Your Insurance Transformation Journey

0920 - 0940

Organisers Welcome and Chairs Overview

0940 - 1020

1. Transformation Theatre

Exploring the Insurance Provider of 2030

  • What do modern customers expect from their insurer and how is that changing?
  • Which technologies are set to have the greatest impact on the insurance landscape over the next 5-10 years?
  • How is an increasingly volatile and unpredictable world impacting insurance approaches?
  • Will customer data be the main driver for transformation across the insurance sector?
  • 2030 Predictions: What will the insurance sector look like?

Bob James, Market Transformation Director, Lloyds

Todd Zino, Chief Product & Technology Officer, ByMiles

Nimol Rajkumar, Chief Risk Officer, Retail Division, Legal & General

Max Richter, Managing Director - General Insurance Sector Lead, Accenture

1020 - 1040

1. Transformation Theatre

Digital Culture: Enabling and Empowering a Future Ready Workforce

1040 - 1100

1. Transformation Theatre

Big Data, Big Opportunities: How Data and AI are Continuing to Drive Disruption across Insurance

1100 - 1130

Networking Break

1130 - 1210

1. Transformation Theatre

Going Digital: Transformation for Traditional Insurers

  • What does a digital roadmap look like for a major Insurer?
  • Should the focus of transformation be on technology, data, or people?
  • How much of a challenge are legacy systems and can that hurdle be overcome?
  • How to maximise ROI on tech investment and where to prioritise spend?
  • What’s the right balance to strike between automation and human interaction?

Shân Millie, Co-Founder, Innovation & Customer Lead, GreenKite

Roy Jubraj, Chief Strategy and Transformation Officer, Esure

Tanju Arslan, Global CIO, Bupa

James Wright, Head of Technology - Beazley Digital, Beazley

Catherine Barton, Chief Insurance Officer, Zego

2. Innovation Theatre

Insurtech Landscapes: Continuing the Drive of Digital Disruption

  • How is the insurtech sector maturing?
  • Can insurtech rebuild customer trust across the insurance market?
  • How is an increasing use of emerging tech benefiting the end user?
  • How are partnerships between traditional insurers and Insurtechs developing?
  • Has the Insurtech movement opened up new revenue streams and opportunities?

Dorji Wangchuk, Managing Consultant - Growth Strategy, Insurance, PA Consulting

Pranjal Arya, Chief Commercial Officer (CCO), Hometree

Charlotte Halkett, Chief Commercial Officer, Bought By Many

Mark Budd, Head of Innovation (UK), Zurich

1215 - 1235

1. Transformation Theatre

Reshaping the Future: A Post-Pandemic Insurance Landscape

2. Innovation Theatre

Maximising Business Agility with Low Code Automation of Claims Management Processes

Philippe Roux, CEO, A&A SLR

1240 - 1300

1. Transformation Theatre

Transport Transformation: How Insurers are Reacting to Urban Mobility Trends

2. Innovation Theatre

Blockchain in Insurance: Opportunity or threat? Hype or Game-Changer?

1300 - 1400


1400 - 1440

1. Transformation Theatre

Personalisation and Automation across the Insurance Landscape

  • What are the benefits of hyper-personalization for both the insurer and the customer?
  • Do insurers need to redefine their relationship with data to increase personalisation and automation?
  • How is automation being used to optimise the claims process?
  • Can connected insurance lead to better engagement with customers?
  • What are the barriers preventing increased personalization and automation across the sector?

Luca Russignan, Director, Insurance Intelligence, Capgemini

Rachel Harrison-Smith, Group Chief Enterprise Data Architect, Bupa

Alexander Lay, Chief Executive Officer, Munich Re Specialty Insurance (UK) Limited

Victoria Sutton, Associate Director - Claims Operations, Aston Lark

Anthony Anderson, Chief Product Officer, Superscript

2. Innovation Theatre

ESG & Sustainability: A New Lens for Insurers

  • How are ESG considerations impacting the insurance landscape?
  • Why ESG should form a fundamental aspect of overall business strategy and how can progress be measured?
  • How can emerging tech and use of data support ESG practices?
  • Is ESG leading to new revenue streams and market opportunities?
  • How will the ESG landscape develop over the next few years?

Suzanne Scatliffe, Global Sustainability Director, AXA XL, a division of AXA

Darragh Culley, Director, Structured & Private Debt, Aviva Investors

1445 - 1505

1. Transformation Theatre

Driving Insurance Growth, Agility and Resilience with Core System Modernisation

2. Innovation Theatre

Unlocking the Power of Connected Devices and Increasing Customer Data in Insurance

1510 - 1530

1. Transformation Theatre

Prioritising Cyber Resilience in the Face of Constantly Evolving Digital Threats

2. Innovation Theatre

Digital Health: The Increasing Role of Digital in Health and Wellbeing

John Turner, Global Head of Life & Health Underwriting Innovation, Swiss RE

1535 - 1615

1. Transformation Theatre

Predicting the Unpredictable: Risk Reduction in a Digital Era

  • How has the risk landscape changed over the past few years and what does the future hold?
  • How is AI and other emerging tech being implemented to mitigate risk?
  • Is predictive analytics being under-used by the insurance industry?
  • How is the role of insurers changing in an increasingly volatile world?
  • What more does AI have to give? Are we just getting started?

Tom Clay, Chief Data Scientist, Covea

Ann McManus, Head of Data Protection & Privacy, Lloyd’s

Lorna Feeney, Head of Mental Health Risk, Marsh Risk Consultancy, Marsh & McLennan Companies

2. Innovation Theatre

CX in Insurance: Keeping the Customer at the Heart of Digital Transformation

  • Why is superior CX crucial for any insurer – what difference can it make?
  • How can we develop a seamless digital customer journey in insurance?
  • What are the best tech strategies to reduce customer friction?
  • Does the insurance industry need an omni-channel approach? Will customers demand it?
  • How can insurers step up their customer communication to suit a digital era?

Eleni Digalaki, Principal Analyst, Insider Intelligence

Adam Kemmis-Betty, Managing Director - Digital Leader UK&I, Marsh

Maddy Howlett, Chief Commercial Officer, ByMiles