3rd Annual Event

29th November 2023 | Novotel London West

Customer Experience & Personalisation

Join 80 industry-leading speakers to discuss the future of Customer Experience and Personalisation in Insurance Transformation. Explore the internal and external factors disrupting the insurance industry. Gain inspiration and confidence for the the next step on your transformation journey.

600+

Attendees

80+

Speakers

70+

Insurers Represented

Theatres

58%

Director Level +

Customer Experience & Personalisation in your Insurance Transformation journey

In an ever-expanding and competitive insurance market, today’s customers expect and demand a personalised, convenient and digital service. Research shows that focusing on the individual is key, rather than dealing with broad demographics. In order to achieve seamless personalisation, effectively leveraging data analysis, embedding automation, and focusing on advanced customer segmentation are essential.

However, the challenges of customer data management, legacy system integration, an increasingly competitive landscape and regulatory challenges should not be under-estimated. The traditional insurance market will need to embark on a cultural and technological shift in order to effectively meet the needs of a new, digital native customer base.

Join us at Insurance Transformation Summit as we explore CX and personalisation across the sector. Take part in dynamic keynotes and panel discussions ensuring customer-centricity and personalisation remain at the top of your agenda.

Topics We Cover

The topics we'll cover specific to Customer Experience and Personalisation at Insurance Transformation Summit, include:

How are customer expectations of the sector changing and what impact is that having?
How is emerging tech being utilised to transform customer experiences?
How can we maximise data to drive customer personalisation
How can we keep evolving digital self-service in insurance?

What are the benefits of hyper- personalization for both the insurer and the customer?
Understanding a changing customer base: Why data is still the key
The role of AI in revolutionizing personalized insurance experiences
Leveraging customer insights to create seamless omnichannel experiences

Plus, access all of the other 10 major themes to be discussed. For more details on these click here

Why Attend

What to expect at Europe's leading Insurance Transformation event

Learn

Discover the wisdom of our visionary speaker line-up, where 80+ industry trailblazers inspire and instil confidence for your digital journey. Experience a dynamic, interactive agenda featuring panels, talks, Q&A's, and masterclasses, from large theatres to intimate roundtables, catering to diverse perspectives and empowering your next step. Discover our 11 summit themes directly impacting the future of insurance.

Connect

Connect with the highest concentration of insurance tech decision makers in Europe, fostering meaningful connections for professional development and organizational value. We take networking to new heights with interactive sessions, panel discussions, masterclass roundtables, and a personalized event app. Join the meetup - a super efficient way to connect with pre-scheduled meetings to discover new technologies. Enjoy the ITS networking drinks to strengthen relationships and discuss highlights. Our ultimate networking experience empowers you to forge lasting connections, gain valuable insights, and elevate your professional journey.

Connect

Experience

Experience a summit experience unlike any other. Enjoy our first-class hospitality with barista-made coffee, healthy smoothies, and delicious food during breaks. We proudly showcase industry-leading partners alongside Europe's most innovative start-ups, creating a vibrant ecosystem that fuels collaboration and pushes the boundaries of insurance transformation. Prepare to immerse yourself in a dynamic and inspiring environment where connections are forged, knowledge is shared, and innovation thrives. Experience unrivalled learning, next level networking and the opportunity to shape the future of the industry.

Who Will Attend

Customer Experience & Personalisation based job titles that will attend include:

Chief Digital Officer
Chief Customer Experience Officer
Chief Technology Officer
Chief Data Officer
Head of Customer Experience
Head of Personalization
Director of Digital Transformation

Director of Customer Insights
Customer Experience Architect
Personalization Strategist
User Experience (UX) Manager
Chief Analytics Officer
Data Science Manager
CRM Implementation Specialist
Digital Product Manager
Customer Journey Analyst

Machine Learning Engineer
Digital Marketing Manager
Customer Analytics Specialist
Customer Success Manager
Digital Channels Manager
Technical Support Specialist
Data Engineer
Artificial Intelligence Developer

Previous Attendees

You'll be in Great Company

In Pictures

Insurance Transformation Summit 2022

In Pictures

Insurance Transformation Summit 2022

Watch the ITS 2023 Trailer

How to Participate in 2024

Ready to join?

Be part of the world's leading digital transformation event in banking.

Partner

Deliver an event campaign which excels in providing exposure, thought-leadership and engagement. Speak alongside leading visionaries, demo products and services and connect with leaders in banking.

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Exhibit

Exhibit at Banking Transformation Summit alongside some of the industry's best known organizations and the most innovative start-ups. Showcase your products and services to the biggest concentration of banking tech professionals on the planet!

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Speak

Interested in taking the stage alongside banking and technology thoughtleaders? Deliver insight and opinion alongside the innovators behind the latest innovation in banking tech.

Apply to Speak

Visit

Make lasting connections with like-minded leaders! Network and learn alongside colleagues and peers from the banking industry. Register now to join our community of trailblazers and take the next step in your Banking transformation journey.

Reserve Your Ticket

Customer Experience & Personalisation

Join 80 industry-leading speakers to discuss the future of Customer Experience and Personalisation in Insurance Transformation. Explore the internal and external factors disrupting the insurance industry. Gain inspiration and confidence for the the next step on your transformation journey.

Customer Experience & Personalisation in your Insurance Transformation journey

Topics We Cover

Why Attend

Learn

Connect

Connect

Experience

Who Will Attend

Previous Attendees

In Pictures

In Pictures

Watch the ITS 2023 Trailer

Ready to join?

Be part of the world's leading digital transformation event in banking.

Partner

Exhibit

Speak

Visit

Co-located Summits

About Insurance Transformation Summit

Useful Links

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