Agenda

Visionary insight and opinion to support and challenge your transformation journey

Insurance. Transformed.

0920 - 0940
Theatre 1 & 2
Organisers Welcome and Chairs Opening
0940 - 1020
Theatre 1
Panel: Digital Disruption in Insurance: Reshaping an Industry
  • How are customer expectations of the sector changing and what impact is that having?
  • What does a digital roadmap look like for large, established insurers?
  • Does the increase in digital approaches represent a challenge or opportunity?
  • Insurance 2030: What are the key characteristics of insurers of the future
Adam Powell, Co-Founder & Chief Operating Officer, Policy Expert
0940 - 1020
Theatre 2
Panel: AI & Automation: The Future of Insurance
  • How Is AI reshaping claims, distribution, underwriting and pricing?
  • What new opportunities and revenue streams can AI open up?
  • How is the use of AI impacting the customer? What are the benefits?
  • Responsible AI: Are Insurers clear on AI bias, fairness, inclusion and equity

Bob Crozier, Chief Architect, Allianz Technology

Massimo Cavadini, Senior Executive Partner/Global Leader of Insurance Solutions, Munich Re

1025 - 1045
Theatre 1
Insurance In the Cloud: Why Embracing Cloud Technology is the Only Way Forward
1025 - 1045
Theatre 2
End To End Claims Management Transformation with Digitisation
1050 - 1110
Theatre 1
Transforming Underwriting with Emerging Technologies
1050 - 1110
Theatre 2
Maximising Data to Drive Customer Personalisation

Sten Saar, CEO, Zego

1110 - 1140
Exhibition
Networking Break
1140 - 1220
Theatre 1
Panel: CX in Insurance: Optimising the Customer’s Journey
  • How is emerging tech being utilised to transform customer experiences?
  • What are the benefits of hyper- personalization for both the insurer and the customer?
  • How can we keep evolving digital self-service in insurance?
  • Understanding a changing customer base: Why data is still the key

David George, CEO, Bikmo

Anthony Davies, Head of Conduct Risk and Compliance UK Protection and Fin Techs, Legal & General

1140 - 1220
Theatre 2
Panel: The Challenges and Opportunities of ESG in Insurance
  • How to develop a strategy covering internal approaches, client risks, ESG standards and external investments?
  • Should ESG be viewed as an opportunity and competitive advantage?
  • How to ensure robust compliance to a developing ESG regulatory landscape?
  • Ensuring Transparency: How the industry can engender trust with their ESG approach?

Keith Davies, Chief Risk and Compliance Officer, Admiral Group PLC

1140 - 1220
Theatre 3
Panel: Modernising Insurance Product Development and Exploring Business Models
  • How are traditional revenue streams shifting across the insurance sector?
  • What are the benefits of low-code/no-code development?
  • How are APIs being used to enable the development of new products and services
  • Can traditional insurers keep pace with insurtech and digital challengers?
1225 - 1245
Theatre 1
New Insurance Ecosystems for a New Digital Insurance Era
1225 - 1245
Theatre 2
Real-Time Responses: How Insurers Should be Reacting to Shifts in Risks and Behaviours
1225 - 1245
Theatre 3
Insurance in the Metaverse
1250 - 1310
Theatre 1
The Changing Role of Brokers: Adopting a New Approach in an Evolving Insurance Landscape

Hedi Mardisso, CEO & Co-Founder, Cachet

1250 - 1310
Theatre 2
Leveraging AI to Reshape the Future of Insurance

Antton Pena, Founder and Chief Strategy Officer, Flock

1250 - 1310
Theatre 3
Is the Future of Insurance Preventive rather than Reactive?
1310 - 1410
Exhibition
Lunch & Networking
1410 - 1450
Theatre 1
Panel: Insurtech Landscapes: Driving Digital Disruption
  • Can traditional players emulate speed to market to match new tech challengers?
  • How are partnerships developing between traditional players and insurtech?
  • What are the hottest trends on the insurtech horizon?
  • How is insurtech benefiting the customer and can it rebuild trust across the industry?

Luca Russignan, Senior Director, Insurance Intelligence, Capgemini – Moderator

Tim Smyth, CEO, BSpoke Insurance Group

1410 - 1450
Theatre 2
Panel: Accelerating Diversity and Inclusion in Insurance
  • What is the current picture across the sector?
  • Why has employer branding and messaging never been more valuable?
  • What are the wider benefits of a diverse workforce at both entry level and in leadership positions?
  • Success stories: Which DE&I strategies and approaches are making a difference
1410 - 1450
Theatre 3
Panel: Cybersecurity for Insurers: Internal Challenges, External Opportunities
  • How to develop a robust and holistic cyber security strategy
  • How predictive analytics can be utilised to protect against insurance fraud?
  • The cyber insurance market is a growing business line: How can insurers capitalise?
  • How to tailor cyber products to customer requirements in a complex digital world?
1455 - 1515
Theatre 1
How Insurers Can Unlock the Potential of Web 3.0
1455 - 1515
Theatre 2
Insurance and the API Economy
1455 - 1515
Theatre 3
Will Tech Giants Disrupt Insurance?
1520 - 1540
Theatre 1
Focusing on Insurance Resilience in an Increasingly Turbulent World
1520 - 1540
Theatre 2
Data Science in Insurance: Opportunities and Risks
1520 - 1540
Theatre 3
Telematics and UBI: Exploring the Future of Motor Insurance
1545 - 1605
Theatre 1
Reshaping the Sector with Embedded Insurance

David Bourguignon, CEO, So-Sure

1545 - 1605
Theatre 2
How IoT will Continue to Revolutionise The Insurance Industry
1545 - 1605
Theatre 3
Blockchain in Insurance: From Hype and Headlines to Tangible Use-Cases
1610 - 1650
Theatre 1
Panel: AI, Data & Risk: Shifting from Risk Protection to Risk Prevention
  • Why behavioural analytics can power the shift from reactive to preventative
  • How can insurers manage and utilise the explosion of data from connected devices?
  • Tangible Use-cases: How are things working in practice?
  • What are the wider benefits of predictive analytics across the sector?

Rachel Harrison-Smith, Group Chief Enterprise Data Architect, Bupa

Niamh McConville, Head of Claims Operations and Technical Support, Generali

1610 - 1650
Theatre 2
Panel: Digital Strategy, Culture and the Future of Work
  • How important is a digital culture and employee experience in today’s insurance landscape?
  • Can insurers achieve organisational resilience and what Does this actually look like?
  • How are Insurers developing the skills and talent to embrace emerging technologies?
  • Is the role of HR changing and why digital transformation could start here

Donna Wayman, Chief Operating Officer, Zurich Legacy Solutions – Moderator

1650 - 1730
Exhibition
Networking Drinks